50-100% more time.
Sign up for a free 14-day trial
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Sign up for a free 14-day trial
No credit card required
Deliver fast and empathetic customer service right from Gmail -
without having to learn and adapt to another tool
Hiver helps you easily access, assign and track emails coming to
your shared customer service account
Hiver makes sure every email coming to your customer service email address has a clear status. You can assign emails to team members, ensuring clear accountability and timely responses to your customers.
Delegate emails with easeHiver helps you collaborate seamlessly with your team by helping you keep internal and external conversations clearly separated, yet in context. Write notes to teammates to have quick discussions that will continue to live next to emails and provide future context.
Have contextual discussionsRemove the grunt work out of customer service. Automate repetitive tasks that eat away your team’s productivity. Auto-assign emails based on predefined rules, distribute workload with round-robin assignment, focus on what’s truly important.
Assign emails automaticallyImprove your customer service with insights into workload distribution, SLA violations and team performance. Build custom reports to measure metrics specific to your business. Find out what your customers think through customer satisfaction ratings.
Track key metrics