Our thoughts on customer service, team collaboration and productivity

Here are 12 things every business owner should keep in mind while scaling their customer service function.

In this blog post, we give you a comprehensive look at customer empowerment – what it is, why it is important, and how to empower...

Delivering great customer service in the travel industry is now more critical than ever. Learn how your travel brand can achieve the same.

Sloppy writing, bad formatting, haphazard information, long and incomprehensible paragraphs – these are some of the many reasons why...

Here’s a detailed post on popular customer service channels and how you can optimze them to create remarkable customer experiences

In this comprehensive blog post, we take a deep dive into how to build the perfect knowledge base for your product/service.

In this post, we delve into why customer retention is essential and what are the best strategies to help you hold on to your customers.

Just because ticketing has been around for decades, doesn’t mean that it’s the best approach today. Let’s look at what...