Research Report

Customer Support Through The Eyes of Consumers in 2020

Discover the latest trends about customer support - from how consumers expect more empathy and faster responses during the pandemic to how they react to sub-par customer support
Download the report
Hiver Img
Download the report
Scroll here to preview report
Hiver Img Hiver Img Hiver Img
About the Report
Consumer expectations from customer support have grown by leaps and bounds. Organizations that proactively adapt to this shift have a better chance of surviving and succeeding. This report is our effort to help you better understand consumer behavior and expectations when it comes to customer support.
Read the report
The research report dives into
Hiver Img Hiver Img
Shifting consumer expectations from customer support in the face of a pandemic
The growing importance of empathy in customer service across age-groups
Consequences of sub-par customer support
What a customer's idea of excellent support is like
HiverHQ HiverHQ
consumers expect better customer support during COVID-19
Get the survey report