10 min read | Customer Experience
7 Gmail Templates to Personalize Emails and Improve Customer Experience
Discover how personalized emails can enhance CX, and examples of how you can use Gmail templates to level up your customer...
10 min read | Customer Service
How to Write Effective Apology Emails to Customers
Imagine you head customer support for an online retail clothing store. You get an email from a customer absolutely fuming about how they...
11 min read | Email
12 Easy Ways to Reach Inbox Zero
In one of his talks, Productivity expert Merlin Mann, who developed the concept of Inbox Zero, describes the transition of email from an ‘international network of hugs’ to...
3 min read | Email
[Report] The State of Email in 2019
Many of us are perpetually drowning in emails. Perhaps you’d relate to these: I receive hundreds of emails every day I spend hours every day reading and replying to emails I...
7 min read | Email
Gmail Filters 101: Your Definitive Guide To Gmail Filters
Let’s consider a hypothetical scenario. You log in to your Gmail account and you find 17,758 unread emails. You tremble and break out in...
6 min read | Email
Labels vs Folders: The Definitive Guide To Organizing Your Inbox
I’ll begin with a confession — I love Gmail labels. If I haven’t made that clear enough, here’s what my personal Gmail inbox looks...
14 min read | Email
How to Organize Your Gmail Inbox in 15 Minutes: Seventeen Secrets
An average employee spends 1/3rd of their office time on emails. At $142K (average salary of Bay Area tech worker), we pay employees...