50-100% more time.
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Sign up for a free 14-day trial
No credit card required
Everything you need to resolve customer issues quickly
Shared Inboxes
Keep your team on the same page, organize and streamline customer communication, and never miss an email.
Email Tags
Categorize and prioritize customer issues with Email Tags. Filter emails based on tags for faster access.
Access Control
Get complete control over how your team can access information within the system.
Email Delegation
Turn emails into actionable tasks, give them designated owners, and deliver lightning-fast customer service.
Collision Alerts
Get alerted when someone is responding to an email you’re seeing. Avoid duplicate and conflicting responses.
Activity Timeline
Get a complete picture of all actions taken on an email - right next to the email thread.
Everything your customer service team
needs to stay productive and efficient
Automations
Leverage Hiver’s powerful rule-based automations and automate mundane and repetitive help desk tasks.
Workload Distribution
Get a real time view of your team’s workload and optimize workload distribution with a single click.
Round Robin Assignment
Automatically assign emails to your customer service team in a Round-Robin manner for better workload distribution.
Mobile App
Enable field teams to solve customer issues on-the-go with Hiver’s iOS and Android mobile apps.
Views
Easily group, sort and filter customer emails using filter combinations and save them for quick access.
Integrations
Connect your Hiver customer service help desk with other tools you use (Slack and Zapier).
Work together with your team to resolve customer queries faster
Notes and @mentions
Collaborate with your team seamlessly, minus Cc/Bcc/forwards. Use @mentions to rope in specific teammates when needed.
Shared Drafts
Collaborate on email responses in real time by sharing drafts with the team to figure out the best responses for your customers.
Email Templates
Save canned responses as email templates. Share them with your team and help them provide faster, more consistent responses.
Permalinks
Easily share emails with Permalinks. Limit access, or change accessibility settings with a few clicks.
Measure team performance, identify areas of
improvement and measure customer sentiment
Customer Surveys (CSAT)
Measure customer satisfaction and collect feedback from your customers by sending a short survey at the end of emails.
SLA and Business Hours
Set deadlines for customer issue resolutions, track SLA violations and define business hours for your customer service team.
Analytics
Track all your key customer service metrics in real time with rich, visual reports and help your team always stay on top of their game.
Security by Google
We do not store your emails
Certified Google Partner
EU - US Privacy Shield
SOC 2 Type II Compliant
ISO 27001 Certified
How an award-winning wireless communications and solutions provider used Hiver to resolve customer queries faster and save 195 hours every month.
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