1 min read | Company News
2021 at Hiver: A year of Exponential Growth
2021 at Hiver has been significant. A year synonymous with growth – on multiple fronts. Here’s a roundup of our best moments from this year!
3 min read | Customer Service
[Infographic] 10 Customer Service Benchmark Statistics You Need to Know
An infographic on the top 10 findings from our first-ever customer service benchmark report.
8 min read | Customer Experience
How Will CX Evolve in 2021? Hear What These Customer Experience Leaders Have to Say
What are the Customer Experience trends that will define 2021? We asked various Customer Experience leaders for their...
12 min read | Customer Experience
A Detailed Guide to Customer Satisfaction Surveys
A comprehensive guide to creating customer satisfaction surveys that help improve the end customer experience.
13 min read | Collaboration
11 Tips for Managing a Remote Customer Service Team
Here are 11 things that you must keep in mind while managing a remote customer service team.