An easy-to-use Help Scout alternative, right inside Gmail

Use Google Workspace? Meet Hiver, a solution that helps you manage customer interactions from your Gmail inbox—instead of an unfamiliar external software.

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Trusted by 8000+ teams globally to deliver brilliant customer service with ease

Everything you need to help your
customers - now inside Gmail

Don’t just take our word for it. Here’s why
leading brands switched to Hiver

Hiver text quotes

With Hiver, I have much better visibility into where an issue is on the resolution path. And we’ve stopped missing emails. I would say trying to achieve this level of team coordination without Hiver would take 50-100% more time. Working without Hiver would be extremely difficult. It is essentially like having an “additional person” on my team

Nathan Strang Ocean Freight Operations Manager, Flexport
Hiver text quotes
Hiver text quotes

We love Hiver. It is simple to install, simple to use, and instantaneously takes the pain out of email management. Also impressive are the team who support it - they proactively seek feedback and are dedicated to understanding their clients' needs. High performing product, great service, low cost.

Kate Sullivan General Counsel (Legal), Lonely Planet
Hiver text quotes
Hiver text quotes

From a leadership perspective of managing a team, Hiver has some immense benefits. It gives managers high visibility into the team and how they’re doing. It makes it extremely easy to see the response to emails, and track the average first response time.

Johanny Rodriguez Associate Director of Account Managers, Bergen Logistics
Hiver text quotes
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Teams across industries deliver brilliant customer
service with Hiver

Hiver does away with the drawbacks of legacy help desk solutions - like clunky interface,
steep learning curve, and delayed email syncs. Here are a few companies that
skyrocketed their support processes with Hiver:

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More reasons to choose Hiver over Help Scout

Incredibly easy to use

Hiver helps teams manage customer interactions right from Gmail, instead of switching to a new and unfamiliar system. There are no training sessions involved—no new terminologies to learn. Teams powered by Hiver focus solely on delivering great customer service, and not negotiating through complex interfaces.

The best part of Hiver is that it is still Gmail. It was a tool that we already knew, and Hiver helped us expand its functionalities.

Jędrzej Dąbrowski

Project Manager, Travelist

Hiver required minimal training or workflow changes as it integrated nicely with Gmail. Other solutions required yet another system to log into, plus a complete mind shift in the way the team approached and used email.

Virginia Trowbridge

Pulse Manager, Reali

Complete control over your data

Hiver adds customer service capabilities to your inbox—without modifying your existing emails, labels/folders, and filters. Email threads continue to appear as they always have. Your current workflows are not disrupted in any way.

In-depth reporting

Deep-dive into your team’s performance metrics and customer satisfaction ratings—without leaving Gmail. You can effortlessly track every aspect of individual performance, including overall workload, response and resolution times, among others.

Hiver checked all of the right boxes, but what really helped us become successful with Hiver was the ability to measure analytics right out-of-the-box.

Christina O' Connor

Finance Manager at Arrive Logistics

Hiver’s global search capability is uniquely amazing. A lot of other customer service solutions completely failed at the ability to search. Their search was so bad that you had to be a junior developer to be able to find an email, especially across mailboxes. Whereas, with Hiver, almost 100% of the time, I can easily find an email.

James McNeil

President & CEO at Daybreak Metro

Powered by Google search

Hiver’s search works right on top of Google - and makes looking for older customer conversations incredibly simple. You can search across team inboxes from one place, instead of searching through every inbox separately. You can even use the good old Gmail operators like ‘To’, ‘From’, ‘Subject’, and more.

The most secure
customer service solution

Security by Google

We do not store your emails

Certified Google Partner

EU - US Privacy Shield

SOC 2 Type II Compliant

ISO 27001 Certified

Join the 8000+ teams that are using Hiver to
deliver a great customer experience

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