Our thoughts on customer service, team collaboration and productivity

Learn what the typical day in the life of a customer support representative looks like, and meet one of Hiver’s own.

Here are 11 things that you must keep in mind while managing a remote customer service team.

With the all-new Hiver mobile app, you can now empower your team to provide great customer service even they’re on-the-go.

COVID-19 threw a spanner in the works for the support team at Hiver and most of the world alike. With social isolation becoming the need of the hour, we transitioned into a remote...

Until recently, remote work has largely been associated with freelancers, digital nomads, and some new-age companies. But this isn’t the case anymore. The COVID-19 pandemic has...

Here are ways to deliver great support during tough situations, and keeping the business running without disruptions even with a remote...

The future of work has been, for many years, touted to be remote. And now, in the wake of the Covid19 situation, we’ve all been forced to...